Training is teaching, educating or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance.
Objectives
Enhance knowledge, skills of employee
Increase job satisfaction, motivation and morale among employees
Increase efficiencies in processes, resulting in financial gain
Increase capacity to adopt new technologies and methods
Increase innovation in strategies and products
Reduce employee turnover
Enhance company image
Typical Topics of Employee Training
Communications:
The increasing diversity of today's workforce brings a wide variety of languages and customs.
Computer skills:
Computer skills are becoming a necessity for conducting administrative and office tasks.
Customer service:
Increased competition in today's global marketplace makes it critical that employees understand and meet the needs of customers.
Diversity:
Diversity training usually includes explanation about how people have different perspectives and views, and includes techniques to value diversity
Ethics:
Today's society has increasing expectations about corporate social responsibility. Also, today's diverse workforce brings a wide variety of values and morals to the workplace.
Human relations:
The increased stresses of today's workplace can include misunderstandings and conflict. Training can people to get along in the workplace
Quality initiatives:
Initiatives such as Total Quality Management, Quality Circles, benchmarking, etc., require basic training about quality concepts, guidelines and standards for quality, etc.
Safety:
Safety training is critical where working with heavy equipment, hazardous chemicals, repetitive activities, etc., but can also be useful with practical advice for avoiding assaults, etc.
Sexual harassment:
Sexual harassment training usually includes careful description of the organization's policies about sexual harassment, especially about what are inappropriate behaviors.
